Privacy Policy

Introduction

syncprnexum d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website syncprnexum.world and use our gym equipment monitoring and analytics services.

This policy applies to all users of our website and services, including gym owners, fitness facility managers, and end users of our monitoring systems. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller Information

The data controller responsible for your personal data is:

• Company: syncprnexum d.o.o.
• Registration Number: 2536147958
• VAT Number: SI25968574
• Address: Vojkova cesta 138, 1053 Ljubljana, Slovenia
• Email: privacy@syncprnexum.world
• Phone: +386 1 266 2098

Data We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information You Provide

When you interact with our website or services, we may collect personal data that you voluntarily provide, including:

• Contact information (name, email address, phone number, company name)
• Account credentials and profile information
• Communication preferences and marketing consent
• Inquiry details and support requests
• Payment and billing information (processed through secure third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Website usage data, page views, and navigation patterns
• Referral sources and search terms
• Device identifiers and technical specifications

Gym Analytics Data

Through our monitoring services, we may process aggregated and anonymised data about equipment usage patterns, facility utilisation, and operational metrics. This data collection is conducted in accordance with our client agreements and applicable privacy regulations.

How We Use Your Information

We use the collected information for various legitimate business purposes, including:

Service Provision

We use your personal data to provide, maintain, and improve our gym equipment monitoring and analytics services, including:

• Processing service requests and managing client accounts
• Delivering technical support and customer service
• Generating analytics reports and insights
• Processing payments and managing billing
• Customising services to meet specific client needs

Communication

We may use your contact information to:

• Respond to inquiries and provide customer support
• Send service updates, technical notifications, and important announcements
• Deliver marketing communications (with your consent)
• Conduct customer satisfaction surveys and feedback collection

Legal and Business Operations

We may process your data to:

• Comply with legal obligations and regulatory requirements
• Protect our rights, privacy, safety, and property
• Prevent fraud, abuse, and security incidents
• Conduct business analysis and operational improvements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: To perform our contractual obligations and provide services
• Legitimate interests: For business operations, security, and service improvement
• Legal compliance: To meet regulatory and legal requirements
• Consent: For marketing communications and optional services (where applicable)

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Customer support platforms
• Analytics and marketing service providers

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to appropriate privacy protections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active client data: For the duration of the service relationship plus 7 years for legal compliance
• Marketing data: Until you withdraw consent or for 3 years of inactivity
• Website analytics data: Up to 26 months in accordance with Google Analytics settings
• Support and communication records: For 5 years to ensure service continuity

When personal data is no longer needed, we will securely delete or anonymise it in accordance with our data retention procedures.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Access and Portability

• Right to access your personal data and receive a copy
• Right to data portability in a structured, machine-readable format

Correction and Deletion

• Right to rectify inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") under certain circumstances

Processing Restrictions

• Right to restrict processing in specific situations
• Right to object to processing based on legitimate interests
• Right to withdraw consent for consent-based processing

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@syncprnexum.world or call +386 1 266 2098. We will respond to your request within one month, or inform you if additional time is needed.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Incident response and breach notification procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules or certification schemes

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Slovenia, the relevant authority is:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana, Slovenia
Website: www.ip-rs.si

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer: privacy@syncprnexum.world
• General Contact: contact@syncprnexum.world
• Phone: +386 1 266 2098
• Address: syncprnexum d.o.o., Vojkova cesta 138, 1053 Ljubljana, Slovenia

We are committed to addressing your privacy concerns promptly and transparently. Our team will respond to your inquiries within reasonable timeframes and work with you to resolve any issues.